Field Nation incident

My Business Wallet Payment Process Failed

Resolved after 1 hour 9 minutes, affecting Invoicing and Payments (Invoicing and Payments), on July 20, 2026.

investigating Jul 20, 2026, 03:15 PM UTC

My Business Wallet users are currently experiencing payment and funding transaction failures. A fix is actively being deployed, and full service is expected to be restored within the hour. We recommend waiting until then before retrying any My Business Wallet transactions.

Started
Jul 20, 2026, 02:31 PM UTC
Resolved
Jul 20, 2026, 03:40 PM UTC
Duration
1h 9m
Detected by Pingoru
Jul 20, 2026, 02:31 PM UTC

Affected components

Invoicing and Payments (Invoicing and Payments)

Update timeline

  1. identified Jul 20, 2026, 02:31 PM UTC

    My Business Wallet Payment Process are failed due to expired token. We are alerted and found the root cause immediately. We have identified the fix as well. Very soon we are deploying the fix.

  2. investigating Jul 20, 2026, 03:15 PM UTC

    My Business Wallet users are currently experiencing payment and funding transaction failures. A fix is actively being deployed, and full service is expected to be restored within the hour. We recommend waiting until then before retrying any My Business Wallet transactions.

  3. resolved Jul 20, 2026, 03:40 PM UTC

    My Business Wallet payment processing is resumed now.

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