Resolved after 1 hour 17 minutes, affecting Invoicing and Payments (Invoicing and Payments), on May 28, 2026.
The service fee calculation issue is limited strictly to one private network; all other platform transactions are unaffected. We are actively working with the impacted users to resolve the issue directly.
Affected components
Update timeline
- investigating May 28, 2026, 06:30 PM UTC
We are actively tracking an issue causing incorrect service fee calculations on select work orders, which may temporarily affect expected payout amounts for some providers and service companies. We apologize for the inconvenience and are working to resolve this as quickly as possible.
- resolved May 28, 2026, 07:47 PM UTC
The service fee calculation issue is limited strictly to one private network; all other platform transactions are unaffected. We are actively working with the impacted users to resolve the issue directly.
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