Field Nation incident
Degraded Performance: Package Sync & Support Case Features
Resolved after 6 hours 45 minutes, affecting Integrations (Integrations) and Account/User Administration (Account/User Administration) and 1 more, on September 16, 2026.
Salesforce's outage has mostly resolved and we are seeing normal success rates for support case interactions from our platform. We also are observing customer integrations are showing normal healthiness. If any customers are still experiencing issues with their salesforce based integration we...
Affected components
Update timeline
- identified Sep 16, 2026, 08:11 AM UTC
Buyers may currently experience delays with package and contract updates, as well as degraded support case functionality on the platform. Existing package details remain accessible, but new updates and case creation via the platform are temporarily unavailable. If you need immediate assistance,...
- identified Sep 16, 2026, 09:24 AM UTC
Buyers may currently experience delays with package and contract updates, as well as degraded support case functionality on the platform. Existing package details remain accessible, but new updates and case creation via the platform are temporarily unavailable. If you need immediate assistance,...
- identified Sep 16, 2026, 09:43 AM UTC
We are currently experiencing service disruptions with our out-of-the-box Salesforce Integration connector. At this time, customers may notice that data is failing to sync or experiencing severe delays between Field Nation and Salesforce. This disruption is directly related to an ongoing,...
- identified Sep 16, 2026, 10:21 AM UTC
We are experiencing service disruptions impacting buyer package updates, platform support case creation, and out-of-the-box Salesforce integration data syncs because Salesforce is currently down for maintenance. You can still view existing package details on the platform, but if you need...
- identified Sep 16, 2026, 01:46 PM UTC
We are continuing to monitor the ongoing service disruption impacting buyer package updates, platform support case creation, and the out-of-the-box Salesforce integration. At this time, data syncs and new updates remain delayed. You can still view existing packages on the platform, and our...
- resolved Sep 16, 2026, 02:56 PM UTC
Salesforce's outage has mostly resolved and we are seeing normal success rates for support case interactions from our platform. We also are observing customer integrations are showing normal healthiness. If any customers are still experiencing issues with their salesforce based integration we...
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