Field Nation incident
Valid/Active Background Check and Drug Test Screenings Incorrectly Displayed as Missing on Provider Work Orders
Resolved after 4 hours 20 minutes, affecting Work Orders (Work Orders), on September 2, 2026.
The issue causing valid background check and drug test screenings to incorrectly display as missing on work orders has been fully resolved. All qualification statuses have been restored, and providers can now request and accept work orders as normal.
Affected components
Update timeline
- investigating Sep 02, 2026, 01:10 PM UTC
We are investigate and issue of multiple resports of providers who have valid background check and drug test screenings incorrectly displaying as missing on work orders.
- identified Sep 02, 2026, 02:52 PM UTC
We have identified the issue causing valid background check and drug test screenings to display as missing on work orders. Our team is actively restoring the missing qualification data and applying a resolution.
- identified Sep 02, 2026, 04:00 PM UTC
Work is ongoing to restore accurate background check and drug test screening statuses on work orders. We will provide our next update once the data update has fully finalized.
- resolved Sep 02, 2026, 05:30 PM UTC
The issue causing valid background check and drug test screenings to incorrectly display as missing on work orders has been fully resolved. All qualification statuses have been restored, and providers can now request and accept work orders as normal.
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