Fidel incident

Intermittent Failures in Amex Integration

Ongoing since 07:00 PM UTC.

monitoring Oct 23, 2026, 03:40 PM UTC

We have not observed any further issues since 13:00 UTC and are continuing to monitor the Amex integration closely. Merchant onboarding and card enrollment functionality have stabilized. We will provide a final update once we confirm full resolution.

Started
Oct 22, 2026, 07:00 PM UTC
Resolved
Ongoing
Duration
● 1d
Detected by Pingoru
Oct 22, 2026, 07:00 PM UTC

Update timeline

  1. investigating Oct 22, 2026, 07:00 PM UTC

    We are experiencing intermittent failures in our Amex integration, affecting merchant onboarding and card enrollment. We are in contact with Amex to investigate the issue and confirm its scope. We will provide updates as more information becomes available.

  2. monitoring Oct 23, 2026, 03:40 PM UTC

    We have not observed any further issues since 13:00 UTC and are continuing to monitor the Amex integration closely. Merchant onboarding and card enrollment functionality have stabilized. We will provide a final update once we confirm full resolution.

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