Fidel experienced a minor incident on August 11, 2026, lasting 20d 13h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Aug 11, 2026, 09:23 AM UTC
We are currently experiencing a lower-than-expected volume of Mastercard clearing transactions being received from Mastercard. We have escalated the issue with Mastercard and are actively following up, but we have not yet received an update on the root cause or expected resolution. We are continuing to monitor the situation and will provide further updates as they become available. We are investigating the issue now.
- resolved Aug 31, 2026, 10:59 PM UTC
The incident has been resolved.