Fidel experienced a major incident on October 4, 2026, lasting 2d 12h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 05, 2026, 08:28 AM UTC
Dear Client, We are writing to notify you of technical issues currently impacting Visa transaction processing across our systems. Overview of Issues: Clearing Delays: We have observed delays in transaction clearing affecting Visa payments originating since September 30. Authorization Disruptions: Intermittent issues are currently affecting Visa transaction authorizations since yesterday. Current Status: Both issues have been formally escalated to Visa's primary support teams. Visa is actively investigating the root cause and working toward an expedited resolution. Our technical operations team is in continuous contact with Visa to monitor progress. Next Steps & Impact: No action is required on your part at this time. We will issue a follow-up communication as soon as Visa provides a definitive update or full service restoration. We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding. Sincerely, Fidel team
- resolved Oct 06, 2026, 12:38 PM UTC
The incident has been resolved.