Fidel experienced a minor incident on September 13, 2026, lasting 2d. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 13, 2026, 08:13 AM UTC
We are aware of an ongoing issue affecting authorization transactions processing due to an outage at Amex. We are monitoring the situation and will provide further updates as more information becomes available.
- resolved Sep 15, 2026, 08:38 AM UTC
Amex has resolved the issue affecting transaction processing. We are monitoring transaction flows to ensure the service has fully recovered.