Featurebase Outage History
Featurebase is up right nowPingoru has recorded 61 incidents for Featurebase: 58 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 15 | 0 of 720 (0%) |
| May 2026 | 14 | 0 of 744 (0%) |
| June 2026 | 3 | 2 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 87 (0%) |
Incidents, newest first
Minor January 29, 2026 Feedback portals & widgets recovered –
Started Jan 29, 2026, 09:33 PM UTC· resolved Jan 29, 2026, 09:33 PM UTC
No vendor updates were posted for this incident.
Minor January 29, 2026 Live chat & support module recovered –
Started Jan 29, 2026, 09:32 PM UTC· resolved Jan 29, 2026, 09:32 PM UTC
No vendor updates were posted for this incident.
Major January 29, 2026 Database provider down – Important services (Feedback portals & widgets), Important services (Live chat & support module), Important services (Custom domains), Important services (External API)
Started Jan 29, 2026, 09:17 PM UTC· resolved Jan 29, 2026, 09:17 PM UTC
- resolved Jan 29, 2026, 09:17 PM UTC
We have now seen full recovery of the systems. We are extremely sorry for this, and will take measures to scale our database across more regions to prevent a single point of failure in one region.
Minor January 29, 2026 Custom domains recovered –
Started Jan 29, 2026, 10:06 AM UTC· resolved Jan 29, 2026, 10:06 AM UTC
No vendor updates were posted for this incident.
Major January 21, 2026 Critical upstream provider is down – Important services (Feedback portals & widgets), Important services (Live chat & support module), Important services (Custom domains), Important services (External API)
Started Jan 21, 2026, 12:19 AM UTC· resolved Jan 21, 2026, 12:19 AM UTC
- resolved Jan 21, 2026, 12:19 AM UTC
Everything should now be back online. We truly apologize for the inconvenience this downtime might have caused! We are taking measures in the next few days to reduce our dependency on a single region, making sure we can avoid this sort of downtime in the future!
Major December 4, 2025 Workflows and Fibi AI degraded 10d 1h Important services (Live chat & support module)
Started Dec 04, 2025, 03:48 PM UTC· resolved Dec 14, 2025, 05:19 PM UTC
- investigating Dec 04, 2025, 03:48 PM UTC
A fix is now live. Sorry about the trouble! We are implementing measures to prevent this in the future.
- resolved Dec 14, 2025, 05:19 PM UTC
Upstream provider is experiencing an outage that is causing issues for the Fibi & workflow engine. AI responses and workflow execution might be delayed.
- investigating Dec 14, 2025, 05:19 PM UTC
Upstream provider is experiencing an outage that is causing issues for the Fibi & workflow engine. AI responses and workflow execution might be delayed.
Minor November 25, 2025 Certain actions might not be working due to a certain database degradation – Important services (Feedback portals & widgets), Important services (Live chat & support module), Important services (Custom domains), Important services (External API)
Started Nov 25, 2025, 04:57 PM UTC· resolved Nov 25, 2025, 04:57 PM UTC
- resolved Nov 25, 2025, 04:57 PM UTC
Everything is now back online. Sorry about the trouble! We are now implementing a permanent fix to make sure this does not happen again.
Major November 18, 2025 Cloudflare (our networking provider) is experiencing a major outage – Important services (Feedback portals & widgets), Important services (Live chat & support module), Important services (Custom domains), Important services (External API) and 2 more
Started Nov 18, 2025, 12:15 PM UTC· resolved Nov 18, 2025, 12:15 PM UTC
- resolved Nov 18, 2025, 12:15 PM UTC
Cloudflare has implemented a fix, and they believe the incident is now fully resolved.
Major October 14, 2025 Issues with hosting provider 3m Important services (Feedback portals & widgets), Important services (Live chat & support module), Important services (Custom domains), Important services (External API) and 2 more
Started Oct 14, 2025, 11:02 AM UTC· resolved Oct 14, 2025, 11:05 AM UTC
- investigating Oct 14, 2025, 11:02 AM UTC
Our hosting provider seems to be having an outage, we're currently investigating.
- resolved Oct 14, 2025, 11:05 AM UTC
Everything seems to be back up now.
Minor September 17, 2025 Login issues from auth.featurebase.app – Important services (Feedback portals & widgets), Important services (Live chat & support module), Important services (Custom domains)
Started Sep 17, 2025, 01:33 PM UTC· resolved Sep 17, 2025, 01:33 PM UTC
- resolved Sep 17, 2025, 01:33 PM UTC
We are investigating an issue with login issues from auth.featurebase.app. As a workaround, you should be able to log in from your portal subdomain.
Major April 23, 2025 We are currently experiencing a partial degradation and are working on a fix 43m Important services (Feedback portals & widgets), Important services (Custom domains)
Started Apr 23, 2025, 07:12 PM UTC· resolved Apr 23, 2025, 07:55 PM UTC
- investigating Apr 23, 2025, 07:12 PM UTC
Dashboard and other services might be unavailable.
- resolved Apr 23, 2025, 07:55 PM UTC
We pushed out a massive update, which caused certain unexpected issues. The issues should now be resolved, and we are continuing to monitor everything.
- resolved Apr 23, 2025, 07:55 PM UTC
We pushed out a massive update, which caused certain unexpected issues. The issues should now be resolved, and we are continuing to monitor everything.