FastSpring Outage History

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FastSpring had 18 outages in the last 2 years totaling 1427h 31m of downtime — averaging 0.7 incidents per month.

There were 18 FastSpring outages since September 27, 2024 totaling 1427h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.fastspring.com

Notice September 18, 2026

Scheduled Subscription Renewal Delays

Detected by Pingoru
Sep 18, 2026, 12:14 PM UTC
Resolved
Sep 18, 2026, 11:09 PM UTC
Duration
10h 55m
Affected: FastSpring System
Timeline · 3 updates
  1. investigating Sep 18, 2026, 12:14 PM UTC

    We are investigating a delay affecting the processing of some scheduled subscription renewals. Our team is actively working to process the delayed renewals and determine the cause. We will provide an update as more information becomes available.

  2. investigating Sep 18, 2026, 01:37 PM UTC

    Subscription notifications and rebills are currently experiencing a delay. We are working on processing all renewals and sellers should allow a grace period for all subscription billings to process.

  3. resolved Sep 18, 2026, 11:09 PM UTC

    All pending subscription notifications and rebills for September 18, 2026, have been successfully processed. Because processing was completed within the UTC day, there is no anticipated impact on accounts or schedules. We apologize for the delay.

Read the full incident report →

Notice September 17, 2026

Custom Orders Unavailable

Detected by Pingoru
Sep 17, 2026, 09:35 AM UTC
Resolved
Sep 17, 2026, 12:02 PM UTC
Duration
2h 26m
Affected: FastSpring System
Timeline · 2 updates
  1. investigating Sep 17, 2026, 09:35 AM UTC

    We are currently investigating an issue that is preventing some sellers from creating custom orders. Our team is actively investigating the issue and working to restore the functionality as soon as possible. We will provide further updates as more information becomes available.

  2. resolved Sep 17, 2026, 12:02 PM UTC

    The issue preventing some sellers from creating custom orders has been resolved. We are continuing to monitor the situation to ensure stability.

Read the full incident report →

Major September 16, 2026

Google Pay Disruption

Detected by Pingoru
Sep 16, 2026, 04:20 PM UTC
Resolved
Sep 16, 2026, 05:01 PM UTC
Duration
41m
Affected: FastSpring System
Timeline · 2 updates
  1. investigating Sep 16, 2026, 04:20 PM UTC

    Notification from Google: We're aware of a problem with Android CreateButton API, Android IsReadyToPay API, Android LoadPaymentData API, Secure Payment Authentication (SPA), Web CreateButton API, Web IsReadyToPay API, and Web LoadPaymentData API affecting a majority of users. We will provide an update by Sep 16, 2026, 3:20 PM UTC detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. The affected users are able to access Android CreateButton API, Android IsReadyToPay API, Android LoadPaymentData API, Secure Payment Authentication (SPA), Web CreateButton API, Web IsReadyToPay API, and Web LoadPaymentData API, but are seeing error messages, high latency, and/or other unexpected behavior. For more information visit: https://pay.google.com/status/incidents/gQJsjf662F7KwPyiNqav

  2. resolved Sep 16, 2026, 05:01 PM UTC

    This incident has been resolved. For more information visit https://pay.google.com/status/incidents/gQJsjf662F7KwPyiNqav

Read the full incident report →

Notice May 23, 2026

Drop in Amazon order completion rates

Detected by Pingoru
May 23, 2026, 06:00 PM UTC
Resolved
May 23, 2026, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 26, 2026, 08:57 AM UTC

    We observed a drop in Amazon order completion rates and investigated the issue. However, the issue is now resolved. Amazon orders are currently processing normally, and the error is no longer being observed.

Read the full incident report →

Minor March 24, 2026

UPI Issues

Detected by Pingoru
Mar 24, 2026, 12:00 AM UTC
Resolved
Apr 15, 2026, 06:37 PM UTC
Duration
22d 18h
Timeline · 3 updates
  1. investigating Apr 09, 2026, 08:04 PM UTC

    We’re currently experiencing issues with some UPI transactions. Payments made using VPA handles such as @okhdfcbank, @okaxis, and @okybl via GPay and PhonePe may fail or be declined. Payments using other UPI apps or different VPA handles are working normally. Our partner banks are actively working to resolve this issue. We’ll share updates as soon as more information becomes available.

  2. identified Apr 09, 2026, 08:05 PM UTC

    The issue has been identified.

  3. resolved Apr 15, 2026, 06:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 26, 2026

Email Notifications

Detected by Pingoru
Feb 26, 2026, 10:32 PM UTC
Resolved
Feb 26, 2026, 10:32 PM UTC
Duration
—
Affected: FastSpring System
Timeline · 1 update
  1. resolved Feb 26, 2026, 10:32 PM UTC

    During a routine maintenance release, from 12:25 pm PT to 02:00 pm PT, our system encountered an error where some buyer emails failed to be sent. The change has been reverted, and we can confirm buyer emails are successfully being sent.

Read the full incident report →

Notice November 28, 2025

Degraded performance with checkout loading,

Detected by Pingoru
Nov 28, 2025, 01:15 PM UTC
Resolved
Nov 28, 2025, 10:52 PM UTC
Duration
9h 36m
Affected: FastSpring System
Timeline · 3 updates
  1. investigating Nov 28, 2025, 02:41 PM UTC

    We are experiencing degraded performance with checkout loading, including slow or failed loads, due to increased Black Friday traffic. Engineering is treating this as a critical issue and is actively investigating.

  2. investigating Nov 28, 2025, 05:48 PM UTC

    We are no longer seeing latency or failed checkout loads, but our engineering team is continuing to actively investigate the earlier performance degradation. We will provide updates as more information becomes available.”

  3. resolved Nov 28, 2025, 10:52 PM UTC

    Operations and services are back to normal.

Read the full incident report →

Notice November 18, 2025

CloudFlare, Pix Outage

Detected by Pingoru
Nov 18, 2025, 02:24 PM UTC
Resolved
Nov 18, 2025, 02:56 PM UTC
Duration
32m
Affected: FastSpring System
Timeline · 2 updates
  1. investigating Nov 18, 2025, 02:24 PM UTC

    Pix payments are currently unavailable due to an ongoing issue with CloudFlare (https://www.cloudflarestatus.com/). No other impact is known at this time, but we continue to monitor.

  2. resolved Nov 18, 2025, 02:56 PM UTC

    Our Engineers are not seeing any continuing impact. Ebanx confirmed on their status page that their systems are now functioning normally. Cloudflare has also confirmed that the issue is resolved and things are back to how it was pre-incident. We consider this issue resolved.

Read the full incident report →

Major October 20, 2025

AWS Outage, Delayed Webhooks and Emails

Detected by Pingoru
Oct 20, 2025, 07:06 PM UTC
Resolved
Oct 20, 2025, 09:45 PM UTC
Duration
2h 39m
Affected: FastSpring System
Timeline · 3 updates
  1. investigating Oct 20, 2025, 07:06 PM UTC

    We are currently experiencing delays in processing webhooks and auto-generated emails. Our team is working with Amazon Web Services (AWS) to identify the cause and restore normal performance as quickly as possible. Updates will be provided as we learn more.

  2. monitoring Oct 20, 2025, 08:34 PM UTC

    Emails have been successfully sent, though webhooks are still experiencing delays. We expect these delays to resolve, but unfortunately, we cannot provide an exact timeframe. Rebills are continuing to be processed and will require a few more hours to complete.

  3. resolved Oct 20, 2025, 09:45 PM UTC

    Webhook latency is gradually returning to normal levels. All subscription rebills are currently processing, and we will continue to monitor the system for any further issues.

Read the full incident report →

Major October 20, 2025

AWS Outage Impacting FastSpring Platform and Stores

Detected by Pingoru
Oct 20, 2025, 07:34 AM UTC
Resolved
Oct 20, 2025, 05:41 PM UTC
Duration
10h 6m
Affected: FastSpring System
Timeline · 7 updates
  1. investigating Oct 20, 2025, 07:34 AM UTC

    Our cloud service provider is currently having issues with its service which is impacting our platform.

  2. investigating Oct 20, 2025, 07:50 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 20, 2025, 08:28 AM UTC

    We are currently experiencing an issue caused by an ongoing AWS outage that is impacting the FastSpring platform. As a result, sellers may be unable to log in to their FastSpring accounts, and buyer checkout experiences may also be affected on stores hosted through FastSpring. Our engineering team is actively monitoring the situation and working with AWS to restore full functionality as soon as possible. We will provide updates here as more information becomes available. Thank you for your patience and understanding.

  4. identified Oct 20, 2025, 09:24 AM UTC

    We continue to work with AWS to restore service

  5. monitoring Oct 20, 2025, 10:01 AM UTC

    AWS services are being restored, but there may be delays in buyer emails or webhooks. We continue to monitor the situation

  6. monitoring Oct 20, 2025, 11:45 AM UTC

    Email and webhook delivery continues to be impacted by the AWS incident. We will continue to monitor

  7. resolved Oct 20, 2025, 05:41 PM UTC

    All services are operating normally, except for a delay in processing rebills. Our team is actively working to resolve this and ensure all affected transactions are completed as soon as possible.

Read the full incident report →

Notice October 16, 2025

PayPal down

Detected by Pingoru
Oct 16, 2025, 04:54 PM UTC
Resolved
Oct 16, 2025, 05:33 PM UTC
Duration
38m
Timeline · 2 updates
  1. investigating Oct 16, 2025, 04:54 PM UTC

    FastSpring has received alerts confirming that PayPal is down. We will continue to monitor and will update you with changes.

  2. resolved Oct 16, 2025, 05:33 PM UTC

    We are no longer seeing the error in our logs and PayPal orders are completing successfully

Read the full incident report →

Notice August 1, 2025

Paypal Outage

Detected by Pingoru
Aug 01, 2025, 02:37 PM UTC
Resolved
Aug 01, 2025, 03:24 PM UTC
Duration
46m
Affected: FastSpring System
Timeline · 2 updates
  1. investigating Aug 01, 2025, 02:37 PM UTC

    Paypal is currently experiencing checkout issues. Please see https://www.paypal-status.com/incident/production for more information.

  2. resolved Aug 01, 2025, 03:24 PM UTC

    Paypal is reporting the incident as resolved, see https://www.paypal-status.com/history/production

Read the full incident report →

Minor June 16, 2025

Degraded Performance

Detected by Pingoru
Jun 16, 2025, 02:30 PM UTC
Resolved
Jun 16, 2025, 02:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 17, 2025, 05:04 PM UTC

    On June 16th 2025 around 1350 PST our servers started experiencing degraded performance due to unusual traffic patterns. We identified the root cause and took actions to resolve the degradation, mitigating the symptoms around 1420 PST

Read the full incident report →

Notice February 19, 2025

Paypal order failure

Detected by Pingoru
Feb 19, 2025, 07:33 PM UTC
Resolved
Feb 19, 2025, 09:50 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 19, 2025, 07:33 PM UTC

    Between 1:50 AM and 5:50 AM PT, we observed a decline in PayPal orders, preventing some customers from completing their transactions. The issue was caused by a system-related problem on PayPal's end. As of now, all orders are processing normally.

Read the full incident report →

Notice February 11, 2025

API Limit

Detected by Pingoru
Feb 11, 2025, 11:10 AM UTC
Resolved
Feb 11, 2025, 02:52 PM UTC
Duration
3h 41m
Affected: FastSpring System
Timeline · 3 updates
  1. investigating Feb 11, 2025, 11:10 AM UTC

    We are aware that some sellers are experiencing API rate limiting issues, which are disrupting day-to-day business operations. FastSpring is actively investigating this as a priority and working towards a resolution. We will provide updates as soon as more information becomes available.

  2. monitoring Feb 11, 2025, 11:49 AM UTC

    We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience.

  3. resolved Feb 11, 2025, 02:52 PM UTC

    We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience.

Read the full incident report →

Minor November 21, 2024

PayPal Down

Detected by Pingoru
Nov 21, 2024, 01:02 PM UTC
Resolved
Nov 21, 2024, 01:25 PM UTC
Duration
23m
Affected: FastSpring System
Timeline · 2 updates
  1. investigating Nov 21, 2024, 01:02 PM UTC

    PayPal appears to be down. We are investigating.

  2. resolved Nov 21, 2024, 01:25 PM UTC

    This issue has been resolved by PayPal.

Read the full incident report →

Notice September 27, 2024

Google Pay Unavailable in India

Detected by Pingoru
Sep 27, 2024, 03:28 PM UTC
Resolved
Sep 27, 2024, 03:28 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 27, 2024, 03:28 PM UTC

    We have encountered challenges with some buyers purchasing with Google Pay on mobile devices in India. To ensure an optimal buyer experience, we have disabled Google Pay in India; however, this is isolated to new transactions and should not affect any active subscriptions purchased using Google pay from India prior to the current challenge.

Read the full incident report →