FACTS incident

Performance Issues impacting Admissions

Major Resolved View vendor source →

FACTS experienced a major incident on July 20, 2026 affecting Admissions, lasting 7h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 05:11 PM UTC
Resolved
Jul 21, 2026, 12:23 AM UTC
Duration
7h 12m
Detected by Pingoru
Jul 20, 2026, 05:11 PM UTC

Affected components

Admissions

Update timeline

  1. investigating Jul 20, 2026, 05:11 PM UTC

    We are aware of performance issues impacting Admissions. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.