FACTS incident

Service Interruption impacting FACTS SIS

Major Ongoing View vendor source →

FACTS is currently experiencing a major incident affecting Dashboard Builder and Grant & Aid and 1 more component, which began 7h ago. The vendor's full update timeline is below.

Started
May 28, 2026, 04:12 PM UTC
Resolved
Ongoing
Duration
● 7h
Detected by Pingoru
May 28, 2026, 04:12 PM UTC

Affected components

Dashboard BuilderGrant & AidPayment PlansReport ManagerMaintenance ManagerAdmissionsApplicationWeb FormsEnrollmentDatabase Tasks

Update timeline

  1. identified May 28, 2026, 04:12 PM UTC

    We are aware of service interruption impacting email services across all applications for FACTS. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.