FACTS experienced a major incident on May 28, 2026 affecting Dashboard Builder and Grant & Aid and 1 more component, lasting 3d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 28, 2026, 04:12 PM UTC
We are aware of service interruption impacting email services across all applications for FACTS. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- identified May 28, 2026, 06:00 PM UTC
Our team is continuing to address the service interruption impacting all FACTS services. This is impacting email services across all applications and may also cause latency in SIS Admissions. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.
- identified May 28, 2026, 06:20 PM UTC
Our team is continuing to address the service interruption impacting all FACTS services. This is impacting email services across all applications and may also cause degraded performance in the SIS. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.
- identified May 28, 2026, 09:23 PM UTC
Our team is actively working to resolve a service interruption affecting all FACTS services, including email across all applications and potential performance degradation in the SIS. Recovery efforts are underway, and we will share another update as more information becomes available.
- investigating May 28, 2026, 09:58 PM UTC
The issue impacting email services across all FACTS applications and causing degraded performance has been resolved. Communications continues to experience degraded performance and technical resources are actively working to restore full service. We appreciate your patience.
- monitoring May 28, 2026, 11:12 PM UTC
We experienced an issue that impacted email services across all FACTS applications and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
- resolved Jun 01, 2026, 02:04 AM UTC
The issue impacting Communications has been resolved.