Update timeline
- investigating Feb 03, 2026, 02:56 PM UTC
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
- investigating Feb 03, 2026, 05:46 PM UTC
An issue affecting Enterprise payments was reported. Multiple schools were affected. Steps are being taken to resolve this issue, and an update will be provided after a resolution is confirmed.
- investigating Feb 03, 2026, 05:51 PM UTC
An issue affecting Enterprise payments was reported. Multiple schools were affected. Steps are being taken to resolve this issue, and an update will be provided after a resolution is confirmed.
- investigating Feb 04, 2026, 10:06 AM UTC
An issue affecting Enterprise credit card payments has been reported. Steps are being taken to resolve this issue, and an update will be provided after a resolution is confirmed.
- identified Feb 04, 2026, 12:19 PM UTC
We have identified the issue impacting the failed Enterprise credit card payments. Both technical and operations teams are actively engaged, and we are evaluating next steps now. Additional updates will be provided as soon as they are available.
- identified Feb 04, 2026, 04:58 PM UTC
We have identified the issue impacting the failed Enterprise credit card payments and are implementing a fix. Additional updates will be provided as soon as a resolution is confirmed.
- identified Feb 04, 2026, 05:41 PM UTC
A fix for the failed Enterprise credit card payments has been implemented. Teams will be monitoring through the morning to confirm a successful resolution. Once that is confirmed, a final update will be provided. If there are any further developments, they will be communicated as they occur. We appreciate your patience as we resolve this issue.
- investigating Feb 05, 2026, 10:07 AM UTC
The issue impacting payments has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to resolve the issue.
- resolved Feb 05, 2026, 02:08 PM UTC
The issue impacting Enterprise payments has been resolved.
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