FACTS experienced a major incident on January 29, 2026 affecting FACTS SIS, lasting 11d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2026, 03:57 PM UTC
We are aware of performance issues impacting FACTS SIS. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- investigating Jan 30, 2026, 09:13 AM UTC
Our team is continuing to address the performance issues impacting {{ IncidentUpdate.ComponentsByName}}. Investigation and recovery efforts are ongoing. We will provide another update once more information becomes available.
- investigating Feb 03, 2026, 11:16 AM UTC
Our team is continuing to address the performance issues impacting FACTS SIS. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.
- investigating Feb 06, 2026, 11:39 AM UTC
Our team is continuing to address the performance issues impacting FACTS SIS. Recovery efforts and troubleshooting are underway to correctly identify the issue and work toward a resolution. An update will be provided once more information becomes available.
- monitoring Feb 06, 2026, 05:22 PM UTC
A fix was implemented to address the performance issues impacting FACTS SIS. Initial results are positive, and our technical teams are closely monitoring system performance. We appreciate your patience as we worked toward resolution.
- resolved Feb 10, 2026, 10:42 AM UTC
The issue impacting FACTS SIS has been resolved.