FACTS experienced a major incident on March 21, 2026 affecting FACTS SIS and FACTS SIS and 1 more component, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 21, 2026, 09:08 AM UTC
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
- identified Mar 21, 2026, 09:53 AM UTC
Our team is continuing to address the service interruption impacting {{ IncidentUpdate.ComponentsByName}}. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.
- investigating Mar 21, 2026, 10:24 AM UTC
The issue impacting FACTS SIS, Grant & Aid, Childcare Management (FCM) has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
- resolved Mar 21, 2026, 01:08 PM UTC
This incident is closed.