Facilisgroup experienced a major incident on May 15, 2026, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 15, 2026, 01:15 PM UTC
We've identified the issue and working to resolve it as soon as possible! Syncore may become intermittently unavailable. We apologize for this inconvenience and will provide an update soon.
- investigating May 15, 2026, 01:25 PM UTC
We've confirmed there is a problem, we're working to resolve it.
- investigating May 15, 2026, 02:11 PM UTC
We've fixed the core issue, and are waiting for things to recover.
- resolved May 15, 2026, 02:47 PM UTC
We've now resolved the incident. Thanks for your patience.