Facilisgroup Outage History

Facilisgroup is up right now

Facilisgroup had 10 outages in the last 2 years totaling 574h 59m of downtime — averaging 0.4 incidents per month.

There were 10 Facilisgroup outages since March 7, 2026 totaling 574h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.facilisgroup.com

Major September 17, 2026

Urgent Unscheduled Syncore Update

Detected by Pingoru
Sep 17, 2026, 01:51 PM UTC
Resolved
Sep 17, 2026, 02:46 PM UTC
Duration
55m
Timeline · 3 updates
  1. investigating Sep 17, 2026, 01:51 PM UTC

    The operations team will deploy an unscheduled Syncore update to remediate a defect impacting API service. Syncore, The Signature Collection, @ease v1 and associated services will be intermittently unavailable between 10am EST and 10:30am EST. We are working to minimize the scope and impact of this maintenance for partners.

  2. investigating Sep 17, 2026, 02:29 PM UTC

    We've addressed the core issue, and are waiting for things to recover.

  3. resolved Sep 17, 2026, 02:46 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major September 14, 2026

Service Defect for Syncore Update

Detected by Pingoru
Sep 14, 2026, 02:07 PM UTC
Resolved
Sep 14, 2026, 02:29 PM UTC
Duration
21m
Timeline · 2 updates
  1. investigating Sep 14, 2026, 02:07 PM UTC

    We have identified two issues in @ease. Our team is currently working to resolve them. We apologize for this inconvenience and will provide an update soon.

  2. resolved Sep 14, 2026, 02:29 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major September 13, 2026

Service Alert for Syncore

Detected by Pingoru
Sep 13, 2026, 08:12 AM UTC
Resolved
Sep 13, 2026, 08:51 AM UTC
Duration
39m
Timeline · 2 updates
  1. investigating Sep 13, 2026, 08:12 AM UTC

    We are investigating an issue Syncore. Our team is currently working to resolve the problem. We apologize for this inconvenience and will provide an update soon.

  2. resolved Sep 13, 2026, 08:51 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major August 14, 2026

Service Alert for Syncore Update

Detected by Pingoru
Aug 14, 2026, 01:52 PM UTC
Resolved
Aug 15, 2026, 08:59 AM UTC
Duration
19h 7m
Timeline · 3 updates
  1. investigating Aug 14, 2026, 01:52 PM UTC

    We have identified an issue related to Contact Search link being broken. Our team is currently working to resolve the problem. We apologize for this inconvenience and will provide an update soon.

  2. investigating Aug 14, 2026, 05:46 PM UTC

    A patch will be deployed to address the issue tonight.

  3. resolved Aug 15, 2026, 08:59 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major June 1, 2026

Degraded Service Alert for Commercio Stores

Detected by Pingoru
Jun 01, 2026, 11:09 AM UTC
Resolved
Jun 01, 2026, 07:17 PM UTC
Duration
8h 8m
Timeline · 2 updates
  1. investigating Jun 01, 2026, 05:09 PM UTC

    We are investigating an issue related to slowness with Commercio Stores. Our team is currently working to resolve the problem. We apologize for this inconvenience and will provide an update soon.

  2. resolved Jun 01, 2026, 09:17 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major April 24, 2026

Service Alert for Syncore API

Detected by Pingoru
Apr 24, 2026, 12:40 PM UTC
Resolved
Apr 28, 2026, 09:09 PM UTC
Duration
4d 8h
Timeline · 3 updates
  1. investigating Apr 24, 2026, 12:40 PM UTC

    We are investigating an issue related to the API service with Syncore. Our team is currently working to resolve the problem. We apologize for this inconvenience and will provide an update soon.

  2. investigating Apr 24, 2026, 01:12 PM UTC

    We've fixed the core issue, and are waiting for things to recover.

  3. resolved Apr 28, 2026, 09:09 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major April 10, 2026

Syncore - Intermittent Slow Page Loads

Detected by Pingoru
Apr 10, 2026, 01:56 PM UTC
Resolved
Apr 14, 2026, 08:24 PM UTC
Duration
4d 6h
Timeline · 1 update
  1. resolved Apr 14, 2026, 08:24 PM UTC

    We've now resolved the incident and will continue to monitor and implement improvements over the coming days. Thanks for your patience.

Read the full incident report →