Facilisgroup experienced a major incident on September 17, 2026, lasting 55m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 17, 2026, 01:51 PM UTC
The operations team will deploy an unscheduled Syncore update to remediate a defect impacting API service. Syncore, The Signature Collection, @ease v1 and associated services will be intermittently unavailable between 10am EST and 10:30am EST. We are working to minimize the scope and impact of this maintenance for partners.
- investigating Sep 17, 2026, 02:29 PM UTC
We've addressed the core issue, and are waiting for things to recover.
- resolved Sep 17, 2026, 02:46 PM UTC
We've now resolved the incident. Thanks for your patience.