Facilisgroup incident

Service Alert for Syncore Update

Major Resolved View vendor source →

Facilisgroup experienced a major incident on August 14, 2026, lasting 19h 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2026, 01:52 PM UTC
Resolved
Aug 15, 2026, 08:59 AM UTC
Duration
19h 7m
Detected by Pingoru
Aug 14, 2026, 01:52 PM UTC

Update timeline

  1. investigating Aug 14, 2026, 01:52 PM UTC

    We have identified an issue related to Contact Search link being broken. Our team is currently working to resolve the problem. We apologize for this inconvenience and will provide an update soon.

  2. investigating Aug 14, 2026, 05:46 PM UTC

    A patch will be deployed to address the issue tonight.

  3. resolved Aug 15, 2026, 08:59 AM UTC

    We've now resolved the incident. Thanks for your patience.