Facilisgroup incident

Service Defect /Service Disruption /Degraded Service Alert for [Syncore /Commercio Stores]

Ongoing since 07:50 PM UTC, affecting @ease v1 and @ease v1 - Canada and 1 more.

investigating Nov 07, 2026, 07:50 PM UTC

We are investigating an issue related to slow performance with Syncore and related systems. Our team is currently working to resolve the problem. We apologize for this inconvenience and will provide an update soon.

Started
Nov 07, 2026, 07:50 PM UTC
Resolved
Ongoing
Duration
● 1h 56m
Detected by Pingoru
Nov 07, 2026, 07:50 PM UTC

Affected components

@ease v1 @ease v1 - Canada@ease v1 - United StatesSyncoreEarly AccessSyncore v2Syncore APIThe Signature CollectionCommercio StoresCompany Stores

Update timeline

  1. investigating Nov 07, 2026, 07:50 PM UTC

    We are investigating an issue related to slow performance with Syncore and related systems. Our team is currently working to resolve the problem. We apologize for this inconvenience and will provide an update soon.

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