Extole Outage History

Extole is up right now

There were 3 Extole outages since February 4, 2026 totaling 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.extole.com

Notice May 1, 2026

Consumer Database Failover

Detected by Pingoru
May 01, 2026, 05:41 AM UTC
Resolved
May 01, 2026, 05:41 AM UTC
Duration
—
Affected: Pod 0Pod 1Pod 2Pod 3Pod 4Pod 5Pod 6Pod 7Pod 8Pod 9EmailRewardsWebhooksClient Zone APIEvent API
Timeline · 1 update
  1. resolved May 01, 2026, 05:41 AM UTC

    One of the databases in US-EAST-1 experienced a failover and one of the backup database has been promoted. Requests were delayed from 05:08:09 UTC to 05:11:19 UTC.

Read the full incident report →

Minor April 29, 2026

Incerased API Error Rate

Detected by Pingoru
Apr 29, 2026, 11:53 AM UTC
Resolved
Apr 29, 2026, 12:21 PM UTC
Duration
28m
Affected: Pod 0Pod 1Pod 2Pod 3Pod 4Pod 5Pod 6Pod 7Pod 8Pod 9EmailRewardsWebhooksClient Zone APIEvent API
Timeline · 4 updates
  1. investigating Apr 29, 2026, 11:53 AM UTC

    We are currently investigating this issue.

  2. identified Apr 29, 2026, 12:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 29, 2026, 12:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 29, 2026, 12:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2026

Core API Errors

Detected by Pingoru
Feb 04, 2026, 04:05 PM UTC
Resolved
Feb 04, 2026, 04:05 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Feb 04, 2026, 04:05 PM UTC

    Feb 4, 08:05 PST Resolved - This incident has been resolved. Feb 4, 07:38 PST Monitoring - We have resolved an issue with our Core API and are monitoring the fix to ensure it fixes the problem.

Read the full incident report →

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