Extole Outage History
Extole is up right nowExtole had 13 outages in the last 2 years totaling 4h 50m of downtime — averaging 0.5 incidents per month.
There were 13 Extole outages since May 11, 2025 totaling 4h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
Email Delays
Affected: Email
Timeline · 4 updates
- investigating May 05, 2026, 11:57 AM UTC
We are currently investigating an issue with our email provider Sendgrid, that is causing email delays.
- identified May 05, 2026, 01:50 PM UTC
Emails being sent through Sendgrid are currently not being delivered. We are working with Sendgrid to resolve the issue.
- monitoring May 05, 2026, 03:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2026, 03:56 PM UTC
This incident has been resolved.
Consumer Database Failover
Affected: Pod 0Pod 1Pod 2Pod 3Pod 4Pod 5Pod 6Pod 7Pod 8Pod 9EmailRewardsWebhooksClient Zone APIEvent API
Timeline · 1 update
- resolved May 01, 2026, 05:41 AM UTC
One of the databases in US-EAST-1 experienced a failover and one of the backup database has been promoted. Requests were delayed from 05:08:09 UTC to 05:11:19 UTC.
Incerased API Error Rate
Affected: Pod 0Pod 1Pod 2Pod 3Pod 4Pod 5Pod 6Pod 7Pod 8Pod 9EmailRewardsWebhooksClient Zone APIEvent API
Timeline · 4 updates
- investigating Apr 29, 2026, 11:53 AM UTC
We are currently investigating this issue.
- identified Apr 29, 2026, 12:11 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 29, 2026, 12:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 29, 2026, 12:21 PM UTC
This incident has been resolved.
Core API Errors
Timeline · 1 update
- monitoring Feb 04, 2026, 04:05 PM UTC
Feb 4, 08:05 PST Resolved - This incident has been resolved. Feb 4, 07:38 PST Monitoring - We have resolved an issue with our Core API and are monitoring the fix to ensure it fixes the problem.
Consumer API Response Delays
Timeline · 1 update
- monitoring Jan 28, 2026, 11:16 PM UTC
Jan 28, 15:16 PST Resolved - This incident has been resolved. Jan 28, 14:43 PST Monitoring - A fix has been implemented and we are monitoring the results. Jan 28, 14:00 PST Identified - The issue has been identified and a fix is being implemented.
Data Processing Delays
Affected: Data Processing
Timeline · 1 update
- resolved Jan 26, 2026, 06:48 PM UTC
There is a delay in data processing causing reports to run slower than usual. The root cause has been identified and fixed and reports should run shortly.
Consumer API Error Rate
Timeline · 1 update
- monitoring Jan 12, 2026, 01:06 PM UTC
Jan 12, 05:06 PST Resolved - This incident has been resolved. We have deployed a fix and are not seeing more errors. Our team is investigating the root cause to mitigate future problems. Jan 12, 05:00 PST Update - We are continuing to work on a fix for this issue. Jan 12, 05:00 PST Identified - The issue has been identified and a fix is being implemented. Jan 12, 05:00 PST Update - We are continuing to investigate this issue. Jan 12, 04:59 PST Investigating - We are seeing increased error rates on consumer-api and are investigating the issue.
Consumer API 404s for /zones Requests
Timeline · 1 update
- monitoring Nov 22, 2025, 07:35 PM UTC
Nov 22, 11:35 PST Resolved - This incident has been resolved. Nov 22, 11:32 PST Monitoring - A fix has been implemented and we are monitoring the results. Nov 22, 10:51 PST Update - We are continuing to work on a fix for this issue. Nov 22, 10:44 PST Update - We are continuing to work on a fix for this issue. Nov 22, 10:44 PST Identified - The issue has been identified and a fix is being implemented.
AWS Outage
Timeline · 1 update
- monitoring Oct 20, 2025, 09:49 PM UTC
Oct 20, 14:49 PDT Resolved - This incident has been resolved. Oct 20, 12:31 PDT Update - Due to outages with Amazon Web Services, our platform has experienced intermittent latency and other issues with delivering experiences, rewarding, and reporting. We are working to ensure that we do not lose any information during these outages. Oct 20, 10:18 PDT Monitoring - AWS Outage in US-EAST is impacting mulitple services and we are currently executing our business continuity plan.
Increase in errors on client-api
Timeline · 1 update
- resolved Oct 06, 2025, 04:40 PM UTC
Increase in error rate on API, engineers have identified the problem and deployed a resolution.
Admin API Performance Degradation
Timeline · 1 update
- monitoring Jul 23, 2025, 10:21 AM UTC
Jul 23, 03:21 PDT Resolved - This incident has been resolved. Jul 23, 03:17 PDT Update - We are continuing to monitor for any further issues. Jul 23, 03:14 PDT Monitoring - We have identified the root cause and applied a fix, and are monitoring the improved performance. Campaigns edits will start to be applied now. Jul 23, 03:10 PDT Identified - The issue has been identified and a fix is being implemented. Jul 23, 03:06 PDT Investigating - We are currently investigating a performance issue with the Admin API that is impacting the ability to change campaigns.
Consumer AP
Timeline · 4 updates
- identified May 11, 2025, 11:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 11, 2025, 11:40 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 11, 2025, 11:56 PM UTC
We are continuing to monitor and investigate the root cause.
- resolved May 12, 2025, 12:00 AM UTC
This incident has been resolved.