Extole experienced a minor incident on October 20, 2025 affecting Data Processing and Pod 0 and 1 more component, lasting 4h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Data ProcessingPod 0Pod 1Campaign PublishingPod 2Pod 3Pod 4Pod 5Pod 6Pod 7
Update timeline
- monitoring Oct 20, 2025, 05:18 PM UTC
AWS Outage in US-EAST is impacting mulitple services and we are currently executing our business continuity plan.
- monitoring Oct 20, 2025, 07:31 PM UTC
Due to outages with Amazon Web Services, our platform has experienced intermittent latency and other issues with delivering experiences, rewarding, and reporting. We are working to ensure that we do not lose any information during these outages.
- resolved Oct 20, 2025, 09:49 PM UTC
This incident has been resolved.