Extole experienced a minor incident on May 5, 2026 affecting Email, lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Email
Update timeline
- investigating May 05, 2026, 11:57 AM UTC
We are currently investigating an issue with our email provider Sendgrid, that is causing email delays.
- identified May 05, 2026, 01:50 PM UTC
Emails being sent through Sendgrid are currently not being delivered. We are working with Sendgrid to resolve the issue.
- monitoring May 05, 2026, 03:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2026, 03:56 PM UTC
This incident has been resolved.