Extole experienced a notice incident on January 21, 2026 affecting Data Processing, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Data Processing
Update timeline
- investigating Jan 21, 2026, 03:17 PM UTC
We are investigating an issue causing delays in our data processing pipeline which is impacting updates to dashboard, no event loss or reward performance is impacted.
- identified Jan 21, 2026, 05:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 21, 2026, 05:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 21, 2026, 05:45 PM UTC
This incident has been resolved.