Extole experienced a notice incident on January 12, 2026 affecting Pod 0 and Pod 1 and 1 more component, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Pod 0Pod 1Pod 2Pod 3Pod 4Pod 5Pod 6Pod 7Pod 8Pod 9
Update timeline
- investigating Jan 12, 2026, 12:59 PM UTC
We are seeing increased error rates on consumer-api and are investigating the issue.
- investigating Jan 12, 2026, 01:00 PM UTC
We are continuing to investigate this issue.
- identified Jan 12, 2026, 01:00 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 12, 2026, 01:00 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jan 12, 2026, 01:06 PM UTC
This incident has been resolved. We have deployed a fix and are not seeing more errors. Our team is investigating the root cause to mitigate future problems.