Extole incident

Consumer Database Failover

Notice Resolved View vendor source →

Extole experienced a notice incident on May 1, 2026 affecting Pod 0 and Pod 1 and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 05:41 AM UTC
Resolved
May 01, 2026, 05:41 AM UTC
Duration
—
Detected by Pingoru
May 01, 2026, 05:41 AM UTC

Affected components

Pod 0Pod 1Pod 2Pod 3Pod 4Pod 5Pod 6Pod 7Pod 8Pod 9

Update timeline

  1. resolved May 01, 2026, 05:41 AM UTC

    One of the databases in US-EAST-1 experienced a failover and one of the backup database has been promoted. Requests were delayed from 05:08:09 UTC to 05:11:19 UTC.