Extole incident

Consumer Database Failover

Notice Resolved View vendor source →
Started
May 01, 2026, 05:41 AM UTC
Resolved
May 01, 2026, 05:41 AM UTC
Duration
Detected by Pingoru
May 01, 2026, 05:41 AM UTC

Affected components

Pod 0Pod 1Pod 2Pod 3Pod 4Pod 5Pod 6Pod 7Pod 8Pod 9EmailRewardsWebhooksClient Zone APIEvent API

Update timeline

  1. resolved May 01, 2026, 05:41 AM UTC

    One of the databases in US-EAST-1 experienced a failover and one of the backup database has been promoted. Requests were delayed from 05:08:09 UTC to 05:11:19 UTC.

Looking to track Extole downtime and outages?

Pingoru polls Extole's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Extole reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Extole alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Extole for free

5 free monitors · No credit card required