Ongoing since 03:37 PM UTC, affecting EU: Data: User Synchronization.
We’ve identified an issue affecting directory synchronisation for customers in the EU region. Synchronisation is temporarily paused while our engineers resolve it. User data that was already synced shouldn’t be affected, but changes to user data and newly added users won’t sync until it resumes, and the Synchronise button in the portal may stay on “In progress”. Customers setting up Exclaimer for the first time will also be affected, because their initial user sync won’t complete until then. We’re aiming to restart synchronisation tonight, and we expect data to be up to date by the morning of 27 October. This is our current estimate, and we’ll post an update as soon as syncing has resumed.
Affected components
Update timeline
- investigating Oct 26, 2026, 03:37 PM UTC
We’ve identified an issue affecting directory synchronisation for customers in the EU region. Synchronisation is temporarily paused while our engineers resolve it. User data that was already synced shouldn’t be affected, but changes to user data and newly added users won’t sync until it resumes, and the Synchronise button in the portal may stay on “In progress”. Customers setting up Exclaimer for the first time will also be affected, because their initial user sync won’t complete until then. We’re aiming to restart synchronisation tonight, and we expect data to be up to date by the morning of 27 October. This is our current estimate, and we’ll post an update as soon as syncing has resumed.
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