Exclaimer incident

Delivery delays for messages sent from Gmail / Google Workspace

Exclaimer experienced a notice incident on September 22, 2026 affecting US: Server-Side: Mail Routing - Google Workspace and EU: Server-Side: Mail routing - Google Workspace and 1 more component, lasting 21h 50m. The incident has been resolved; the full update timeline is below.

Started: Sep 22, 2026, 10:08 AM UTC
Resolved: Sep 23, 2026, 07:58 AM UTC
Duration: 21h 50m
Detected by Pingoru: Sep 22, 2026, 10:08 AM UTC

Affected components

US: Server-Side: Mail Routing - Google WorkspaceEU: Server-Side: Mail routing - Google WorkspaceDE: Server-Side: Mail Routing - Google Workspace

Update timeline

investigating Sep 22, 2026, 10:08 AM UTC

Exclaimer engineers are investigating a delivery delay affecting some messages sent from Gmail/Google Workspace to Exclaimer Cloud. Some of these messages may be retried by the sender and may appear as temporary deferrals rather than delivery failures. We are not currently aware of any confirmed message loss and will provide updates as we learn more.
investigating Sep 22, 2026, 10:15 AM UTC

We are continuing to investigate this issue.
monitoring Sep 22, 2026, 03:58 PM UTC

Our engineers have confirmed this issue was caused by a change on Google's side, that we have implemented a code change to mitigate and will continue to work with Google to address the issue.
resolved Sep 23, 2026, 07:58 AM UTC

This incident has been resolved.