Exclaimer incident

Messages from Exclaimer Support not being received

Notice Resolved View vendor source →

Exclaimer experienced a notice incident on August 27, 2026, lasting 22h 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 10:14 AM UTC
Resolved
Aug 28, 2026, 08:35 AM UTC
Duration
22h 20m
Detected by Pingoru
Aug 27, 2026, 10:14 AM UTC

Update timeline

  1. identified Aug 27, 2026, 10:14 AM UTC

    Exclaimer support staff are currently addressing an issue that is affecting the delivery of email responses from our support team. If you have an ongoing support ticket, you can log in to the support portal to check for any potential updates and reply to the support engineer assigned to your case. You can access your current tickets and respond to the assigned Support Engineer by following the steps outlined in this guide: https://support.exclaimer.com/hc/en-gb/articles/9389259466141

  2. resolved Aug 28, 2026, 08:35 AM UTC

    Exclaimer staff have made an internal change, and monitoring indicates that the issue has now been completely resolved. If you have an open ticket with our support team and have not received a response this week, please follow up on your case via email or directly through our web portal. To access your current tickets and reply to our support team, please follow the steps provided in this guide: https://support.exclaimer.com/hc/en-gb/articles/9389259466141.