Exclaimer experienced a minor incident on October 6, 2026 affecting UAE: UI: Admin User Interface and UAE: UI: New Customer Onboarding, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2026, 12:17 PM UTC
Exclaimer Engineers are aware of a possible issue that is preventing some subscriptions from accessing the Exclaimer Portal. The cause is currently being investigated, and more information will be shared shortly.
- identified Oct 06, 2026, 12:40 PM UTC
Exclaimer Engineers are taking action to restore the service to full operation at this time. We have been able to confirm that signatures being applied through Client-side and Server-side methods are continuing to apply as expected.
- monitoring Oct 06, 2026, 12:57 PM UTC
We've restored access to the Exclaimer admin portal and management pages for the UAE region by redirecting traffic to our secondary UAE infrastructure. Our checks show the pages loading normally again. We're continuing to monitor while we investigate the underlying cause. Email signature delivery wasn't affected. We'll post another update when we have more information.
- monitoring Oct 06, 2026, 03:02 PM UTC
The cause of the issue has been identified, and mitigation has been applied to restore full access to the User Interface for impacted customers.
- resolved Oct 06, 2026, 03:43 PM UTC
Exclaimer Engineers have confirmed that the incident has been resolved. The issue was caused by a Cloudflare incident (https://www.cloudflarestatus.com/incidents/ryvhi2suec0d) affecting connectivity between Cloudflare and Azure that prevented routing traffic to one of our available UAE Datacenters, which remained healthy throughout. Exclaimer Engineers worked around the issue by routing traffic away from the impacted route until Cloudflare had resolved the issue and all traffic is now routing as normal following testing and a period of extended monitoring. If you have any questions or concerns, please reach out to our great support team, who will be more than happy to help answer any questions.