Exa AI incident
Elevated failures affecting Agent runs
Resolved after 4 hours 56 minutes, affecting Agents API, on September 21, 2026.
This incident has been resolved. Agent runs are starting and completing normally, and error rates have remained at baseline through our monitoring period.
Affected components
Update timeline
- investigating Sep 21, 2026, 10:17 PM UTC
We're investigating elevated failures and delays affecting the Agents API. Some agent runs may fail to start or complete.
- identified Sep 21, 2026, 10:30 PM UTC
The issue was isolated to a service-side capacity constraint. A fix is being worked on.
- monitoring Sep 22, 2026, 02:54 AM UTC
Mitigation has been deployed and agent run error rates have returned to normal. We are monitoring to confirm full recovery.
- resolved Sep 22, 2026, 03:13 AM UTC
This incident has been resolved. Agent runs are starting and completing normally, and error rates have remained at baseline through our monitoring period.
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