Exa AI incident

Agent runs failing to start

Major Resolved

Exa AI experienced a major incident on September 18, 2026 affecting Agents API, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 02:00 PM UTC
Resolved
Sep 18, 2026, 02:25 PM UTC
Duration
25m
Detected by Pingoru
Sep 18, 2026, 02:00 PM UTC

Affected components

Agents API

Update timeline

  1. investigating Sep 18, 2026, 02:00 PM UTC

    We’re investigating elevated failures affecting the Agent API.

  2. identified Sep 18, 2026, 02:15 PM UTC

    The issue was isolated to a service-side capacity constraint.

  3. monitoring Sep 18, 2026, 02:23 PM UTC

    Mitigation was applied and recovery is underway; error rates are being monitored.

  4. resolved Sep 18, 2026, 02:25 PM UTC

    This incident has been resolved.