Exa AI incident

Elevated latencies across search endpoints causing some requests to fail

Minor Resolved

Exa AI experienced a minor incident on September 21, 2026 affecting Search API (Default) and Search API (People) and 1 more component, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 12:39 PM UTC
Resolved
Sep 21, 2026, 03:00 PM UTC
Duration
2h 21m
Detected by Pingoru
Sep 21, 2026, 12:39 PM UTC

Affected components

Search API (Default)Search API (People)Websets

Update timeline

  1. investigating Sep 21, 2026, 12:39 PM UTC

    We are currently investigating this incident.

  2. identified Sep 21, 2026, 01:00 PM UTC

    We have identified the source of the elevated latencies and are working to fix it.

  3. monitoring Sep 21, 2026, 01:20 PM UTC

    We've deployed fixes and scaled the affected components, and are monitoring the confirm recovery.

  4. resolved Sep 21, 2026, 03:00 PM UTC

    This incident has been resolved.