EverTrue incident

Degraded Performance - Failed Scheduled Exports

Minor Resolved View vendor source →

EverTrue experienced a minor incident on January 23, 2023 affecting Exports, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2023, 02:38 PM UTC
Resolved
Jan 25, 2023, 02:54 PM UTC
Duration
2d
Detected by Pingoru
Jan 23, 2023, 02:38 PM UTC

Affected components

Exports

Update timeline

  1. identified Jan 23, 2023, 02:38 PM UTC

    We are currently working to resolve an issue that prevented EverTrue scheduled exports from being generated/delivered over this last weekend. We have identified the issue and are working to restore service now. Please reach out to [email protected] if you have any questions.

  2. monitoring Jan 23, 2023, 03:58 PM UTC

    A fix has been implemented and we are monitoring the results. Scheduled exports should run at the expected time, and we are working to regenerate and deliver the failed exports (please note - we are working as quickly as possible to regenerate those files, but apologize for any additional delay in delivery and thank you for your patience). If you have any questions, please reach out to [email protected].

  3. resolved Jan 25, 2023, 02:54 PM UTC

    This issue has been resolved. If you experience any issues with your scheduled exports, please reach out to [email protected]