EverTrue incident
EverTrue SFTP/Automation - Files uploaded to upload.evertrue.com not appearing in EverTrue Importer
EverTrue experienced a minor incident on February 7, 2023 affecting SFTP Server, lasting 6h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 07, 2023, 01:44 PM UTC
We are currently investigating an issue that is preventing some files uploaded to EverTrue via SFTP (upload.evertrue.com) from appearing in the EverTrue importer. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. During this time, you can still manually upload files directly into the importer and process normally. We will continue to update this status page as we work through the issue, if you have any questions please reach out to [email protected]
- investigating Feb 07, 2023, 02:13 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 07, 2023, 02:35 PM UTC
We have identified the issue preventing import files uploaded via SFTP from appearing in the EverTrue importer, and have a pushed a fix to resolve. Due to the number of files that were uploaded but not processed, your files may appear in the importer in a "Queued for import" status. We are working to process all uploaded import files as quickly as possible, but files uploaded will be delayed in processing. Please reach out to [email protected] if you have any questions.
- resolved Feb 07, 2023, 07:54 PM UTC
This incident has been resolved, and all files uploaded to upload.evertrue.com should now process as expected. If you experience any issues, please reach out to [email protected]