EverTrue incident
EverTrue Platform - Failed Delivery of Scheduled Export Files
EverTrue experienced a minor incident on March 7, 2023 affecting Exports, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 07, 2023, 02:49 PM UTC
We have identified an issue that caused scheduled export files from being delivered to some accounts at the expected time. We are working to resolve the issue and to deliver all failed export files to all affected accounts. We apologize for any inconvenience this may have caused, please reach out to [email protected] if you have any questions.
- monitoring Mar 07, 2023, 04:22 PM UTC
A fix has been implemented and we are monitoring the results. All affected accounts should now have the exports available for download. We apologize for the inconvenience, if you encounter any additional issues with scheduled exports please reach out to [email protected].
- monitoring Mar 07, 2023, 04:23 PM UTC
A fix has been implemented and we are monitoring the results. All affected accounts should now have the exports available for download. We apologize for the inconvenience, if you encounter any additional issues with scheduled exports please reach out to [email protected].
- resolved Mar 07, 2023, 05:48 PM UTC
This incident has been resolved. If you experience any issues with scheduled exports, please reach out to [email protected].