EverTrue incident
EverTrue Platform - Errors in Loading Constituent Records
EverTrue experienced a minor incident on August 10, 2023 affecting Application, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 10, 2023, 05:52 PM UTC
We are investigating an issue that is causing some users to experience issues while loading records in the EverTrue platform. Affected users may receive a "Server Error" or "Error contacting Search API" message. We are working to resolve the issue as quickly as possible and apologize for any inconvenience. Please reach out to [email protected] if you have any questions.
- monitoring Aug 10, 2023, 07:41 PM UTC
We have identified the issue causing some users to receive errors when loading records within the EverTrue platform, and have pushed a fix. We will continue to monitor the situation. If you experience any issues, please reach out to [email protected]
- resolved Aug 10, 2023, 09:11 PM UTC
This incident has been resolved. Please reach out to [email protected] if you experience any issues or have any questions.