EverTrue incident
EverTrue Platform - Exports Not Working (Scheduled and Manual exports)
EverTrue experienced a minor incident on September 11, 2023 affecting Exports, lasting 7h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2023, 12:48 PM UTC
We are investigating an issue that caused both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. We apologize for the inconvenience this causes and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected]
- investigating Sep 11, 2023, 12:49 PM UTC
We are investigating an issue that caused both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. We apologize for the inconvenience this causes and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected]
- monitoring Sep 11, 2023, 02:57 PM UTC
We have identified the cause of the export issue and have pushed a fix to resolve, which we are now monitoring, and are working to regenerate any failed files caused by the issue. Please reach out to [email protected] if you have any questions!
- resolved Sep 11, 2023, 08:08 PM UTC
This incident has been resolved. Please reach out to [email protected] if you have any questions!