EverTrue experienced a minor incident on October 30, 2023 affecting Exports, lasting 4h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2023, 12:29 PM UTC
We are currently investigating an issue that is causing EverTrue export files to fail to generate. This issue affects both scheduled and manual exports from within the EverTrue platform. We apologize for any inconvenience this caused and are working to resolve the issue as quickly as possible. Please reach out to [email protected] if you have any questions.
- monitoring Oct 30, 2023, 01:57 PM UTC
We have identified the issue preventing export files from being generated, and have implemented a fix. Exports will be generated in the order they were queued, please note that any new exports queued today may take longer than expected due to the large backlog of files currently in queue. We apologize for the delay and are working to deliver these exports as quickly as possible. If you have any questions, please reach out to [email protected].
- resolved Oct 30, 2023, 04:46 PM UTC
This incident has been resolved and failed exports should be available for download. If you have any questions please reach out to [email protected]