EverTrue incident

EverTrue Platform - Platform Slowness/Loading Issues

Minor Resolved View vendor source →

EverTrue experienced a minor incident on December 18, 2023 affecting Application, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2023, 02:39 PM UTC
Resolved
Dec 19, 2023, 04:05 PM UTC
Duration
1d 1h
Detected by Pingoru
Dec 18, 2023, 02:39 PM UTC

Affected components

Application

Update timeline

  1. investigating Dec 18, 2023, 02:39 PM UTC

    We are currently investigating an issue causing some EverTrue platform users to experience loading issues and/or general platform slowness. Our team is working to identify and resolve as quickly as possible. If you have any questions, please reach out to [email protected]

  2. identified Dec 18, 2023, 04:32 PM UTC

    We have identified the issue causing some platform slowness/loading issues for some users. We are taking steps to resolve and are monitoring results. Please reach out to [email protected] if you have any questions.

  3. monitoring Dec 18, 2023, 07:16 PM UTC

    A fix has been implemented and we are monitoring the results. If you experience any issues, please reach out to [email protected]

  4. resolved Dec 19, 2023, 04:05 PM UTC

    This incident has been resolved. If you experience any issues, please reach out to [email protected]