EverTrue incident
EverTrue Platform - Platform loading issues, "Server Error"/"Error Contact Search API" messages appearing for some users
EverTrue experienced a minor incident on February 1, 2024 affecting Application, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 01, 2024, 07:29 PM UTC
We are currently investigating an issue that is causing issues with the EverTrue platforms (app.evertrue.com, data.evertrue.com) loading properly. Some users may also be receiving "Server Error" or "Error Contact Search API" messages. We apologize for the inconvenience and are working to resolve this as quickly as possible.
- monitoring Feb 01, 2024, 07:43 PM UTC
We have identified the problem and have pushed a fix. We are monitoring the results. If you have any questions, please reach out to [email protected].
- resolved Feb 01, 2024, 08:51 PM UTC
This incident has been resolved. If you experience any issues, please reach out to [email protected]