EverTrue experienced a minor incident on April 11, 2024 affecting Exports, lasting 6h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 11, 2024, 12:39 PM UTC
We are currently investigating an issue that caused the scheduled exports for some accounts to fail to be generated and delivered as expected. We apologize for the inconvenience, if you have any questions please reach out to [email protected].
- monitoring Apr 11, 2024, 05:34 PM UTC
We have implemented a fix for the issue that prevented both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. Exports that were not completed should now be available for download. We apologize for the inconvenience, if you have any questions, please reach out to [email protected]
- resolved Apr 11, 2024, 06:56 PM UTC
This incident has been resolved. Please reach out to [email protected] if you have any questions!