EverTrue incident

ThankView Platform - Images and Pages not loading as expected

Minor Resolved View vendor source →

EverTrue experienced a minor incident on May 28, 2024 affecting Web Application, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2024, 12:31 PM UTC
Resolved
May 28, 2024, 03:08 PM UTC
Duration
2h 36m
Detected by Pingoru
May 28, 2024, 12:31 PM UTC

Affected components

Web Application

Update timeline

  1. investigating May 28, 2024, 12:31 PM UTC

    We are currently investigating an issue that is affecting the ThankView platform (thankview.com) and preventing the platform from loading as expected. Users may see broken images and text, and degraded performance within the platform. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to [email protected]

  2. monitoring May 28, 2024, 02:31 PM UTC

    We have identified the issue and issued a fix, and are monitoring the results. ThankView users should be able to load and utilize the platform as expected. If you are still experiencing issues, please try refreshing your browser. If issues persist, please reach out to [email protected].

  3. resolved May 28, 2024, 03:08 PM UTC

    This incident has been resolved. If you experience any issues with the ThankView platform (thankview.com) please reach out to our support team at [email protected]