EverTrue incident
EverTrue - Scheduled and manual exports not generating as expected
EverTrue experienced a minor incident on June 3, 2024 affecting Exports, lasting 10h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2024, 12:31 PM UTC
We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to [email protected] if you have any questions.
- identified Jun 03, 2024, 01:10 PM UTC
The issue has been identified and we are working on a fix now. Please reach out to [email protected] if you have any quetions.
- monitoring Jun 03, 2024, 02:23 PM UTC
A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please reach out to [email protected] if you have any questions.
- monitoring Jun 03, 2024, 07:45 PM UTC
We are continuing to work on resolving this issue and to process our backlog of exports as quickly as possible. We apologize for the delay and inconvenience this has caused. We would appreciate if users do not attempt re-running an export that they have already initiated/is currently pending completion. Please reach out to [email protected] if you have any questions.
- resolved Jun 03, 2024, 11:04 PM UTC
This incident has been resolved. If you experience any issues with exports, please reach out to [email protected].