EverTrue incident
EverTrue Platform - Platform Loading Issues/Lag, Server Errors
EverTrue experienced a minor incident on July 9, 2024 affecting Imports and Application, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2024, 08:47 PM UTC
We are currently investigating an issue that is causing some users to experience problems with platform loading/experiencing general lag. Some users may also receive "Server Errors" while using the platform. We are temporarily pausing imports while we work through the issue; files currently queued for import will be processed in the order they were received once the issue has been resolved. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to [email protected].
- identified Jul 09, 2024, 09:04 PM UTC
We have identified the issue causing platform loading issues/lag and server errors, and a fix is being implemented. Please reach out to [email protected] if you have any questions.
- monitoring Jul 09, 2024, 09:52 PM UTC
A fix has been implemented and we are monitoring the results. Imports remain paused as we monitor the fix. Please reach out to [email protected] if you continue to experience issues.
- resolved Jul 09, 2024, 11:10 PM UTC
This incident has been resolved. Please reach out to [email protected] if you have any questions or continue to experience any issues.