EverTrue incident

Platform loading issues - "Error Contact Search API" messages for several users

Minor Resolved View vendor source →

EverTrue experienced a minor incident on July 23, 2024 affecting Application, lasting 5h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2024, 01:24 PM UTC
Resolved
Jul 23, 2024, 06:27 PM UTC
Duration
5h 2m
Detected by Pingoru
Jul 23, 2024, 01:24 PM UTC

Affected components

Application

Update timeline

  1. investigating Jul 23, 2024, 01:24 PM UTC

    We are currently investigating an issue that is causing issues with the EverTrue platform (app.evertrue.com) loading properly. Some users may also be receiving "Server Error" or "Error Contact Search API" messages. We apologize for the inconvenience and are working to resolve this as quickly as possible.

  2. investigating Jul 23, 2024, 01:26 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 23, 2024, 03:53 PM UTC

    We are continuing to investigate this issue.

  4. identified Jul 23, 2024, 06:26 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Jul 23, 2024, 06:27 PM UTC

    This incident has been resolved.