EverTrue incident

EverTrue -Scheduled and Manual exports not generating as expected

Minor Resolved View vendor source →

EverTrue experienced a minor incident on August 14, 2024 affecting Application, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2024, 03:07 PM UTC
Resolved
Aug 14, 2024, 07:23 PM UTC
Duration
4h 15m
Detected by Pingoru
Aug 14, 2024, 03:07 PM UTC

Affected components

Application

Update timeline

  1. investigating Aug 14, 2024, 03:07 PM UTC

    We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to [email protected] if you have any questions.

  2. identified Aug 14, 2024, 03:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 14, 2024, 03:08 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 14, 2024, 04:00 PM UTC

    A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please reach out to [email protected] if you have any questions.

  5. resolved Aug 14, 2024, 07:23 PM UTC

    This incident has been resolved, and any failed exports should be available for download. Please reach out to [email protected] if you have any questions.