EverTrue incident

EverTrue SFTP/Automation - Some accounts may receive timeout issues when attempting to connect to upload.evertrue.com

Minor Resolved View vendor source →

EverTrue experienced a minor incident on October 10, 2024 affecting SFTP Server, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2024, 06:55 PM UTC
Resolved
Oct 10, 2024, 08:01 PM UTC
Duration
1h 6m
Detected by Pingoru
Oct 10, 2024, 06:55 PM UTC

Affected components

SFTP Server

Update timeline

  1. investigating Oct 10, 2024, 06:55 PM UTC

    We are currently investigating an issue that is preventing some accounts from being able to connect to the EverTrue SFTP server (upload.evertrue.com). Users may receive a time out error, or be unable to connect. We are working to resolve the issue as quickly as possible and apologize for the inconvenience. Please reach out to [email protected] if you have any questions.

  2. resolved Oct 10, 2024, 08:01 PM UTC

    This incident has been resolved. Please reach out to [email protected] if you have any questions.