EverTrue incident

Map View - Some accounts experiencing endless spinning wheel or "loading clusters" error message

Minor Resolved View vendor source →

EverTrue experienced a minor incident on October 15, 2024 affecting Application, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2024, 06:59 PM UTC
Resolved
Oct 15, 2024, 07:52 PM UTC
Duration
52m
Detected by Pingoru
Oct 15, 2024, 06:59 PM UTC

Affected components

Application

Update timeline

  1. investigating Oct 15, 2024, 06:59 PM UTC

    We are currently investigating an issue that is preventing some accounts from being able to load the map view. Users may be seeing a "Loading Clusters" message or an endless spinning wheel. We are working to resolve the issue as quickly as possible and apologize for the inconvenience. Please reach out to [email protected] if you have any questions.

  2. resolved Oct 15, 2024, 07:52 PM UTC

    This incident has been resolved. If already logged into EverTrue, please perform a hard refresh on the page (command+shift+R on Mac, CTRL+F5 on PC) to implement the fix. Please reach out to [email protected] if you have any questions.