EverTrue incident
Evertrue Platfrom - Email Functionality Issues
EverTrue experienced a minor incident on November 20, 2024 affecting Application, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 20, 2024, 09:11 PM UTC
We are currently investigating an issue that is preventing email functionality from working properly. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to [email protected].
- identified Nov 20, 2024, 09:28 PM UTC
The issue has been identified and we are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]
- monitoring Nov 20, 2024, 09:38 PM UTC
A fix has been implemented and we are monitoring the results. Please perform a hard refresh while logged into the platform (Press command+shift+R if on Mac, CTRL +F5 if on PC) and functionality should return to normal. If after doing that you are still experiencing issues, please reach out to [email protected]
- resolved Nov 20, 2024, 10:57 PM UTC
This incident has been resolved. Please do a hard refresh in your web browser (command+shift+R on Mac, CTRL +F5 on PC). If you have any questions, please reach out to [email protected]